Sports Bookings Cancellation Policies

Group Bookings

If you wish to cancel your booking you must adhere to the following:

• Any cancellation must be provided in writing or sent to the following email addresses;

            TENNIS: tennis.riversidechiswick@esporta.com
            SWIMMING:swimming.riversidechiswick@esporta.com

• For existing bookings cancellations must be made one week prior to the beginning of the term.
• Should less than one week notice be given, 50% of the course fee will be charged.
• Any child wishing to withdraw due to medical reasons must provide documentation. A pro-rata credit will be issued in this instance.
• Any refund given is at the discretion of the head of department.
• A course will only run if there is a minimum of 3 children in a group. Every effort will be made to find you an alternative class or coaching arrangement.

Individual Lessons

The cancellation policies for individual lessons are as follows:

• Lessons cancelled 48hrs or more before the booked lesson-no charge will be made.
• Lessons cancelled between 48-24hrs prior to lesson-member will be charged at 50% of the cost of the lesson.
• Lessons cancelled with less than 24hrs notice-lesson charged in full.

Tennis contact:
Email:tennis.riversidechiswick@esporta.com
Tel:0208 987 1816

Swimming Contact:
Email:swimming.riversidechiswick@esporta.com
Tel: 0208 987 1830